
8.6
Period of the stay : Feb 08, 2010
About the hotel:
The hotel was excellent with very friendly staff; the only problem is the lack of easy public transport, like tuk-tuks, when going south on the beach road from the hotel. Why are there no tuk-tuks in Cha-Am?
Best regards
Peder
About the reservation service:

10.0
Period of the stay : Jan 24, 2010
About the hotel:
Very nice hotel, very clean, beautifulflower arrangements on the room balconies. Cou8ld not be faulted
About the reservation service:
No problems first rate

4.2
Period of the stay : Jan 23, 2010
About the hotel:
After reading many, good reviews online we decided to spend a bit more money on this hotel and even though the reviews said the hotel was popular with Scandinavian tourists we did not expect it to be like a western care-home for the elderly! But this wasn t a problem for us really, although we felt out of place being young with a baby and two of the group Thai, it was the service and the hotel that we were really disappointed in.
The reception staff were not friendly and didn t smile at all. My wife was really unhappy with the way they spoke to her. One day I wanted to rent a car so went to reception to see what services they had. The only thing the had was a free tourist broucher with an Avis advert in it. That was ok but to compare prices I wanted the telephone number. for Buget Car Rent in Hua Hin aswellm so asked if they could get the number for me. I was amazed to be told that they couldn t get the number! A hotel of this size with 8 people behind reception could not get the number. In the end I had to use my mobile to phone my dad in England who went online and got the number for me - A joke!
Room Service, housekeeping and the maids were all terrible too. The rooms were cleaned to a very low standard and most days my tea cups were not replaced or cleaned but simply put on top of the fridge, dirty, not even put back on the saucers on the table. When I say dirty I mean the cups still had Ovaltine in them from my last drink! The floors were dusty and not cleaned for the whole time we were there, the bathroom floor was not cleaned and still had hair and dirt on the floor.
My wife was unhappy with the maids too as they took the box for some new shoes she just bought, I guess the though it was rubbish but in was in the wardrobe and not anywhere near the bin! (What if her shoes were in it?)
The two rooms we had were a bit of a contrast really, first, my room was in the old part of the building and is in need of updating. Not just some new paint but the decor is dated and the furniture is old. We were upgraded to a triple-room upon arrival (I don t now why but maybe to ease the blow?) and the room was big but lighting was very poor. There were no main lights on the celling, just a few lamps around the room which failed to spread adequate light. On the other hand, the room my brother-in-law had was in the new building and was very modern with dark brown wood decor and purple bed covers and pillows!
I ordered room service one time and was very disappointed. When I m in Thailand I eat mostly Thai or Asian food (Chinese, Japanese, Korean, Vietnamese etc..) But as this international standard hotel claimed to do western food , I thought I would give their cheese burger & chips and fish & chips a try. After about a 30 minute wait the food arrived. In all fairness I did enjoy the cheese burger which was a big chuck of meat and cheese but the chips (french fries) were covered in salt and were few and far between. There were even less chips with the fish and so salty I could nt eat them. Another time I had to phone twice to ask for my laundry to be picked up as we needed to give it to them before 10:00am to be returned before we checked out. I understand it s a big hotel and very busy but when they say just a minute and hang-up I don t expect to wait 30 minutes.
I had a few drinks at the pool side bar a couple of times when they had happy hour. The young men working in the bar were very polite and I spoke to them mainly in Thai which I liked as all the other staff just spoke English to me. The drinks are expensive too, A small bottle of heineken was 110 Baht + service charge + Tax!
The hotel gym was rubbish aswell. It was small with one running machine, one bike, some free weights and one multi-gym which was in bad condition and the bit for leg work-out was broken. I went in the gym to use it but left feeling very disappointed again.
The breakfast buffet was ok and there was a lot of choice including eggs, bacon, sausage, ham, all kinds of fresh fruit and juices and some cakes and sweets. The hot Thai food was ok but not really that great but at least they changed some of the dishes every day. My main problem with the breakfast is the fact that the restaurant is open air with celling fans that do basically nothing. Some days it was really humid and with so many people squeezed in it was quite hot. Some times you had to wait for a table as there were not enough tables for all the guests.
Overall we are extremely disappointed with this hotel and for the price the service should be so much better. I have stayed in Hotels all over Thailand and this is NOT good Thai hospitality and we would never stay here again and recommend other people to look elsewhere.
About the reservation service:
The booking service was great, same good service year after year. Thankyou!

4.2
Period of the stay : Jan 23, 2010
About the hotel:
We had 2 rooms at this hotel. One room was better than the other. Here is my general review of the hotel....
After reading many, good reviews online we decided to spend a bit more money on this hotel and even though the reviews said the hotel was popular with Scandinavian tourists we did not expect it to be like a western care-home for the elderly! But this wasn t a problem for us really, although we felt out of place being young with a baby and two of the group Thai, it was the service and the hotel that we were really disappointed in.
The reception staff were not friendly and didn t smile at all. My wife was really unhappy with the way they spoke to her. One day I wanted to rent a car so went to reception to see what services they had. The only thing the had was a free tourist broucher with an Avis advert in it. That was ok but to compare prices I wanted the telephone number. for Buget Car Rent in Hua Hin aswellm so asked if they could get the number for me. I was amazed to be told that they couldn t get the number! A hotel of this size with 8 people behind reception could not get the number. In the end I had to use my mobile to phone my dad in England who went online and got the number for me - A joke!
Room Service, housekeeping and the maids were all terrible too. The rooms were cleaned to a very low standard and most days my tea cups were not replaced or cleaned but simply put on top of the fridge, dirty, not even put back on the saucers on the table. When I say dirty I mean the cups still had Ovaltine in them from my last drink! The floors were dusty and not cleaned for the whole time we were there, the bathroom floor was not cleaned and still had hair and dirt on the floor.
My wife was unhappy with the maids too as they took the box for some new shoes she just bought, I guess the though it was rubbish but in was in the wardrobe and not anywhere near the bin! (What if her shoes were in it?)
The two rooms we had were a bit of a contrast really, first, my room was in the old part of the building and is in need of updating. Not just some new paint but the decor is dated and the furniture is old. We were upgraded to a triple-room upon arrival (I don t now why but maybe to ease the blow?) and the room was big but lighting was very poor. There were no main lights on the celling, just a few lamps around the room which failed to spread adequate light. On the other hand, the room my brother-in-law had was in the new building and was very modern with dark brown wood decor and purple bed covers and pillows!
I ordered room service one time and was very disappointed. When I m in Thailand I eat mostly Thai or Asian food (Chinese, Japanese, Korean, Vietnamese etc..) But as this international standard hotel claimed to do western food , I thought I would give their cheese burger & chips and fish & chips a try. After about a 30 minute wait the food arrived. In all fairness I did enjoy the cheese burger which was a big chuck of meat and cheese but the chips (french fries) were covered in salt and were few and far between. There were even less chips with the fish and so salty I could nt eat them. Another time I had to phone twice to ask for my laundry to be picked up as we needed to give it to them before 10:00am to be returned before we checked out. I understand it s a big hotel and very busy but when they say just a minute and hang-up I don t expect to wait 30 minutes.
I had a few drinks at the pool side bar a couple of times when they had happy hour. The young men working in the bar were very polite and I spoke to them mainly in Thai which I liked as all the other staff just spoke English to me. The drinks are expensive too, A small bottle of heineken was 110 Baht + service charge + Tax!
The hotel gym was a great let-down aswell. It was small with one running machine, one bike, some free weights and one multi-gym which was in bad condition and the bit for leg work-out was broken. I went in the gym to use it but left with that familiar feeling of disappointment.
The breakfast buffet was ok and there was a lot of choice including eggs, bacon, sausage, ham, all kinds of fresh fruit and juices and some cakes and sweets. The hot Thai food was ok but not really that great but at least they changed some of the dishes every day. My main problem with the breakfast is the fact that the restaurant is open air with celling fans that do basically nothing. Some days it was really humid and with so many people squeezed in it was quite hot. Some times you had to wait for a table as there were not enough tables for all the guests.
Overall we are extremely disappointed with this hotel and for the price the service should be so much better. I have stayed in many Hotels all over Thailand and this is NOT good Thai hospitality and we would never stay here again. I recommend other people to look for a better hotel.
About the reservation service:
Great as always! Thankyou.

9.6
Period of the stay : Dec 20, 2009
About the hotel:
No complaints whatsoever. We booked a two bedroom and enjoyed it very much. One of the best washrooms I have seen in any hotel. The staff was helpful, and the location was excellent. Breakfast was very good, and we had dinner one might in the open air terrace, which was also good. We discovered the pier, (20 minute walk North along the beach), for lunch, where the food is extraordinary. Half a dozen restaurants, with live seafood displayed.
About the reservation service:
Very easy to use, quick confirmation.

10.0
Period of the stay : Nov 10, 2009
About the hotel:
This was really a perfect holiday hotel.
About the reservation service:
OK

9.0
Period of the stay : Nov 04, 2009
About the hotel:
Excellent hotel with very nice large pools, one in the sun and one in the shade between two of the hotel buildings (made the water cooler, which was very nice). Private beach was excellent since it was not crowded at all. Nice clean beach.
Live music in the evenings which was nice. Piano needs tuning though.
The breakfast at this hotel was just fantastic, probably the best I have ever had on a hotel!
Highly recommended hotel!
About the reservation service:
No problems what so ever.

7.4
Period of the stay : Oct 21, 2009
About the hotel:
Pavilion rooms were OK except for the following items ; not enough powerpoints and no card for do not disturb(we were disturbed 2 times at 09:00 AM). Breakfast great but missing youghurt for the Europeans
About the reservation service:
excellent as always, thanks for the tip about the repair tyo lobby floor

7.6
Period of the stay : Oct 17, 2009
About the hotel:
Fine staff, very fine pool. Good clean and big rooms. A lot of noise though from both outdoor kareoke and noisy busses.
About the reservation service:
always been perfect.

9.4
Period of the stay : Jul 16, 2009
About the hotel:
Very nice hotel,and frendly staff.
Breakfast buffe have a high standard,and pool area are great
About the reservation service:
very proffessional