Accommodation and facilities:
I didn t like the room #351) since the 2 window views were complete blocked by the adjacent block of rooms. The small swimming pool had no decent furniture and insufficient shade (umbrellas or canopies to protect from sunlight). Also the concentration of chlorine or other chemical treatment in the small pool water seemed to be very hight; I had stinging eyes for 3 hours after swimming in it. I noticed a temporary pump in use there the previous day so perhaps the metering was incorrect. Otherwise, lovely hotel, nice pleasant staff. No other comaints.

Reservation service:

Accommodation and facilities:
this was our 2nd time staying here, lovely hotel, big clean rooms , 2 fantistic pool areas,very peacfull and quiet , just off the main road but close to everything. will stay again. only minor complaint would be the wifi cost 300bht a day , but not a major issue.

Reservation service:
excellent , use it all the time.

Accommodation and facilities:
Near the sea and that s the only reason to stay there. Very bad room and service. Unfriendly staff, high prices in the resraurants nearby.

Reservation service:

Accommodation and facilities:
Good: Quiet with green area Need improvement: Old hotel, and waitress s service mind (only one I met). She tried to pick my dishes up even I m still having breakfast without asking before.

Reservation service:
Good as usual

Accommodation and facilities:
Overall very good, this hotel has been renovated and is in a good location. Nice swimming pools and clean new rooms removed from the streets of Pattaya,but just a short walk away. I would stay here again.

Reservation service:
Always good,never a problem

Accommodation and facilities:
The Hotel location is quite good, right on the beach road and is quite decent to stay with family. However the rooms are quite small and seems pretty old. Considering ntheir loaction this could have been a really good quality Hotel but I guess they prefer budget travellers. Room is very very basic with no amenities like Hot water kettle, safe, Tissues etc. Toiletries provided are very poor quality and Towels are also very very old. Add to that the filthy Pattaya beach, I didnt even touched sea water. Breakfast was quite ok. Overall not poor experience. Looks like I will not be going back to same Hotel ever agin.

Reservation service:
I experienced that when I sent query for 4-5 hotels shown as available on the website they sent back options only for 2 and showing rest are fully booked. While when I enquired at the reception in those Hotels in Pattaya I found that they were less than 50% occupied. Sawadee seems to revert with the costlier options only, might be higher commission or lower allocation to Sawadee from Hotel though second looks less likely. Since I live in Bangkok I will test Sawadee along with similar sites for my next holiday to benchmark. Clearly if I observe similar situation again I will think again before using sawadee. However I was quite satisfied with their speed of confirmation.

Accommodation and facilities:
The hotel location was good, 5 minutes walk to the beach. Good facilities.

Reservation service:
Had no issues while booking on Sawadee.com. There are many options to choose from and got prompt response to my bookings made. Will definitely recommend it to my friends and family.

Accommodation and facilities:
lovely hotel , very nice quiet pool areas.Good clean rooms . excellent for the price. Will stay here again.

Reservation service:
use Sawadee all the time

Accommodation and facilities:
It is very good hotel with very nice location. Perfect swimming pool. I recommend booking Superior Pool View room.

Reservation service:
Booking service is perfect with sawadee.

Accommodation and facilities:
Quiet but good location.

Reservation service:
OK!

Accommodation and facilities:
It s a very comfortable hotel. My family were happy staying overnight here and will consider to stay here again if we come to Pattaya next time.

Reservation service:
Booking is very fast response and no extra charge paying by credit card. We satisfied.

Accommodation and facilities:
I will never book this hotel again, This is just a very basic hotel. 1. Overpriced, 2. One entrance very inconvenient they lock gates which was a short way out. 30 mt from the beach with 400mt walk to the beach. 3. T.V reception very bad could not watch anything. 4. NO FREE WI-FI wanted 100baht per 30mins ridicules price, 6 times the price of internet café, and 5 times the price to connect via mobile phone. At over 7,000 baht for 3 days this should be a free service as in many hotels. 5. Broken door lock ( room 104 ) 6. Breakfast as normal in a Thai hotel cold and generally inedible, coffee was ok. On arrival they had no record of our booking, as usual for an internet booking. The staff were pleasant enough the rooms were clean and tidy but we had a broken door lock on the door out the swimming pool area and asked for a change of room they said they had a small room where building work was being carried out, we stay with the broken lock, room 104.

Reservation service:
Booking service always okay, until you until you get to reception. They did not know anything about our booking as usual. This has happened every time I have booked via the internet ( 7 times) so i expected that and had all the relevant paperwork ready. I think there are communication problems at the hotel, not on the booking system. I always get all confirmation details from R24 booking system 100%.